1. Information We Collect

We may collect the following types of information:

a. Personal Information

You may voluntarily provide personal details when you:

• Make an inquiry

• Submit a contact form

• Request a booking or reservation

• Subscribe to updates or promotions

This information may include:

• Full name

• Email address

• Phone number

• Country of residence

• Travel dates and preferences

• Any message or special request you submit

b. Non-Personal Information

When you browse our website, we may automatically collect:

• IP address

• Browser type and version

• Device information

• Pages visited and time spent on the site

• Referring website

This information is used for analytical and performance purposes only.

2. How We Use Your Information

The Tea Tree Resort uses collected information to:

• Respond to inquiries and requests

• Process reservations and booking inquiries

• Provide customer support

• Improve website functionality and user experience

• Communicate important updates related to your inquiry or stay

• Maintain internal records and operational efficiency

We do not sell, rent, or trade your personal information to third parties.

3. Cookies & Tracking Technologies

Our website may use cookies to:

• Enhance website performance

• Understand visitor behavior

• Improve navigation and content delivery

Cookies do not collect personally identifiable information. You may disable cookies through your browser settings if you prefer.

4. Sharing of Information

We may share limited information only when necessary:

• With trusted service providers (such as booking or IT service partners) strictly for operational purposes

• When required by law, regulation, or legal process

All third parties are required to maintain confidentiality and data protection standards.

5. Data Security

We implement appropriate technical and organizational measures to safeguard your personal information against:

• Unauthorized access

• Loss or misuse

• Disclosure or alteration

While we strive to protect your data, no method of online transmission is completely secure. We encourage users to take reasonable precautions when sharing personal information online.

6. Third-Party Links

Our website may contain links to third-party websites (such as travel platforms or social media). The Tea Tree Resort is not responsible for the privacy practices or content of these external websites. We recommend reviewing their privacy policies separately.

7. Children’s Privacy

The Tea Tree Resort website is not intended for children under the age of 13. We do not knowingly collect personal data from children.

8. Your Rights

You have the right to:

• Request access to your personal information

• Request corrections to inaccurate data

• Request deletion of your personal information (where applicable)

• Withdraw consent for communications

To exercise these rights, please contact us using the details below.

9. Changes to This Privacy Policy

The Tea Tree Resort reserves the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated revision date.

We encourage you to review this policy periodically.

10. Contact Us

If you have any questions or concerns regarding this Privacy Policy or how your information is handled, please contact us:

The Tea Tree Resort
📍 Bandarawela, Sri Lanka
🌐 Website: www.teatreeresort.com
📧 Email: booking@teatreeresort.com
📞 Phone: +94 72 392 1912