1. General Information

The Tea Tree Resort website is operated to provide information about our resort, services, accommodations, and experiences. These Terms & Conditions apply to all users of the website, including browsers, guests, and customers.

2. Reservations & Bookings

• All bookings are subject to availability at the time of confirmation.

• Reservation requests made through the website, email, or phone are considered confirmed only after receiving official confirmation from The Tea Tree Resort.

• Rates, packages, and offers are subject to change without prior notice.

• Special requests are noted but cannot be guaranteed.

3. Payments & Deposits

• Payment terms, deposits, and cancellation policies will be communicated at the time of booking.

• The Tea Tree Resort reserves the right to request advance payments or deposits to secure reservations.

• Any additional services used during the stay must be settled before departure.

4. Cancellation & No-Show Policy

• Cancellation policies vary depending on the booking type, season, and promotional offers.

• Guests are advised to review cancellation terms provided at the time of confirmation.

• Failure to arrive on the confirmed date without prior notice may be treated as a no-show and charged accordingly.

5. Check-In & Check-Out

• Check-in Time:  2:00 PM

• Check-out Time:  11:00 AM

• Early check-in or late check-out requests are subject to availability and may incur additional charges.

6. Guest Responsibilities

Guests are expected to:

• Respect resort property, staff, and other guests

• Follow resort rules, safety guidelines, and local laws

• Be responsible for any damage caused to property during their stay

The Tea Tree Resort reserves the right to charge for damages caused intentionally or through negligence.

7. Use of Facilities

• Resort facilities are provided for registered guests only unless otherwise permitted.

• Guests must follow safety instructions when using facilities and participating in activities.

• The resort is not responsible for accidents resulting from failure to follow safety guidelines.

8. Children & Extra Persons

• Policies regarding children, extra beds, and additional guests will be communicated at the time of booking.

• Parents or guardians are responsible for the safety and supervision of children at all times.

9. Personal Belongings

The Tea Tree Resort is not responsible for loss, theft, or damage to personal belongings unless caused by proven negligence of the resort. Guests are encouraged to secure valuables properly.

10. Website Content & Accuracy

• While we strive to ensure accuracy, The Tea Tree Resort does not guarantee that all website content is free from errors or omissions.

• Images are for representation purposes only and may vary from actual conditions.

• The resort reserves the right to modify website content at any time.

11. Intellectual Property

All content on this website, including text, images, logos, graphics, and design elements, is the property of The Tea Tree Resort and may not be copied, reproduced, or used without written permission.

12. Third-Party Links

The website may contain links to third-party websites. The Tea Tree Resort has no control over their content and accepts no responsibility for their terms, privacy practices, or services.

13. Limitation of Liability

The Tea Tree Resort shall not be liable for:

• Any indirect, incidental, or consequential damages

• Losses arising from events beyond reasonable control, including natural conditions, weather, or acts of nature

14. Privacy

Use of this website is also governed by our Privacy Policy, which explains how personal information is collected and protected.

15. Governing Law

These Terms & Conditions shall be governed and interpreted in accordance with the laws of Sri Lanka.

16. Changes to Terms & Conditions

The Tea Tree Resort reserves the right to amend these Terms & Conditions at any time. Updates will be posted on this page with the revised date.

17. Contact Information

For questions regarding these Terms & Conditions, please contact:

The Tea Tree Resort
📍 Bandarawela, Sri Lanka
🌐 Website: www.teatreeresort.com
 Email: booking@teatreeresort.com
 Phone: +94 72 392 1912